At Carpy’s Print Company we prefer to work on garments and items we obtain from our suppliers. We use garments and items in our embroidery process that have been tested and proven to provide quality embroidery results. Embroidery machines can be fickle and sometimes eat garments. Occasionally, during the embroidery process, a garment or item will be damaged. Sometimes we may experience unexpected results sewing onto untested material(s).
If we have supplied the garment or item and it is damaged, we will replace it at no cost to the customer. We cannot replace garments or items that we have not sold or provided. If damage does occur during the embroidery process, your damaged piece will be returned to you, as is.
Problems do not arise often, but the customer must be aware and agree to the possibility.
By signing this waiver, the customer releases Carpy’s Print Company of all
responsibility, in the instance of damaged or unexpected results to the customer’s supplied garment or item to be embroidered.
- Garments/Items must be new, unwashed and unworn